Field Service Tech
On-Site Location: Broomfield, CO
W2 Hourly Contract/Limited Benefits
$38.00 - $41.25 Per hour with limited benefits
US Citizenship is Required
***No C2C, we can NOT work with outside agencies/vendors, and we can NOT do 1099- Sorry no exceptions, US CITIZENSHIP IS REQUIRED***
We are looking for an experienced Field Service Technician to provide on-site Information Technology support in Broomfield, CO. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience.
Minimum Qualifications:
- US Citizenship
- High School diploma and 4+ years work experience and supporting C-Suite executives
- CompTIA Security +
- Candidate must be able to be granted and retain a Top Secret/SCI clearance.
- Extensive knowledge of Windows 10/11 OS and Support
- Working knowledge and experience using Active Directory
- Working knowledge and experience using MS365; Teams, Intune, and OneDrive and application support
- Working knowledge of the installation of software via SCCM
- Experience in troubleshooting VPN connectivity issues
- Experience using online ticketing systems, Remote support application software ServiceNow
- Experience utilizing remote application software to provide service to both on-site and off-site users
- Experience supporting mobile devices
- Experience in imaging laptops and adding computers to the domain
- Basic networking troubleshooting skills
- Ability to work well with others and in a collaborative team environment
- Quality customer service and a proactive approach to problem resolution
- Excellent communication skills; oral and written
- Ability to drive between multiple local area sites
Responsibilities:
- Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
- Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
- Provide audio-visual support for the on-site conference center and additional meeting rooms.
- Provide high-level support to members of the executive C-Suite
- Manage and facilitate moves, adds, and changes associated with end-user hardware
- Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
- Provide support of mobile devices and VoIP phones
- Resolve printer issues
- Provide timely resolution to customer issues and requests according to established SLAs
- Document and track work via online ticketing system
- Create and modify knowledge base (KB) articles and procedures
- Engage in occasional after-hours or surge support assistance to other functional IT areas, as required.
Please respond to Meredith Baldwin with your interest level, recent copy of your resume and your availability for a call to Mbaldwin@geologics.com
GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran