- Design and implement CMDB data model including configuration item (CI) classes, attributes, and relationships
- Establish data governance policies, quality metrics, and reconciliation rules for CMDB integrity
- Collect asset information from infrastructure teams, asset inventories, and documentation sources across both enclaves
- Manually create and update configuration items (CIs) in ServiceNow including servers, network devices, applications, and databases
- Validate asset data accuracy by cross-referencing multiple sources and conducting verification sessions with technical SMEs
- Build and maintain service maps, and dependency views for critical business services
- Develop integration strategies for external asset repositories and third-party data sources
- Support change management, incident management, and problem management processes with accurate CI data
- Train users on CMDB navigation, CI relationships, and data maintenance procedures
- Create and maintain documentation for data collection procedures, field definitions, and data validation standards
- Generate CMDB health reports, completeness, and accuracy metrics reports for stakeholders and leadership
- 3+ years hands-on CMDB design and administration experience
- Strong understanding of IT asset management and configuration management principles
- Experience with data modeling, entity-relationship design, and data quality management
- Ability to work collaboratively with infrastructure, security, and application teams
- Experience with ITIL configuration management processes and asset lifecycle management
- ServiceNow CMDB certification (CIS-CMDB or CIS-SAM) strongly preferred